We deliver to all mainland UK addresses, including England, Scotland, and Wales. Deliveries to Northern Ireland, Scottish Highlands, Isle of Man, and Channel Islands may take 1–2 additional working days.
Standard delivery takes 3–7 working days. Express delivery (1–3 working days) is available at checkout. You will receive a tracking number once your order has been dispatched.
Yes. Once your order has been shipped, you will receive an email with your tracking number and a link to follow your delivery in real time.
Please contact us within 48 hours of receiving your order at hello@zitrohomegarden.co.uk with your order number and photos of the damage. We will resolve the issue promptly with a replacement or full refund.
Email us at hello@zitrohomegarden.co.uk with your order number and the reason for your return. We will guide you through the process. Returns are accepted within 30 days of delivery.
Once we receive and inspect your returned item, your refund will be processed within 5–10 working days to your original payment method.
At present, we do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order.
Absolutely. All transactions are protected by SSL encryption. We do not store card details and use trusted, PCI-compliant payment processors.
Please check your spam or junk folder first. If it's not there, contact us at hello@zitrohomegarden.co.uk with your name and the email address used at checkout.
You can reach our customer service team by emailing hello@zitrohomegarden.co.uk. We aim to respond to all enquiries within 2 working days.
